Week 3 6/2/14- 6/6/14

picture courtesy of wsus102-3.com

The beginning of the week I did not see much change from what I was doing in the previous weeks. The receptionist was again out for an extend period of time so they put me back up there to monitor what goes on.

 I was able to interact with the listeners that came in to the office once again looking to redeem their prize that they perhaps won on air.

One lady did come into the office looking for a prize that she had won. Unfortunately I could not locate the specific prize that she was looking for and she started to get a little irate with me.

To not cause a full stir I quickly got my supervisor Ricky on the phone. He came rushing to the desk to help me out.

Fortunately I was able to acquire the prize she was looking for and everything went smoothly from there. The rest of my time at the desk went pretty fluent without any more real snags in the road.

I also continued to answer the phone calls that came in and answered questions to the best of my knowledge. If I had no idea or they needed further help I then transferred their call to someone that could help them achieve this.

Later in the week I was once again able to sit down in one of their promotional meetings that they have on a weekly basis. As same as the first meeting that I sat in on during my first week at the internship the same people were there.

All the DJs were there Steve Andrews, Steve Allen, Borasio, and Gary Cee. Also at the promotions meeting was the promotions’ director and my supervisor Ricky Hoffend with his assistant and part-time employee Alex. The head director Chuck however did not arrive into the meeting until a little after the meeting officially started.

They once again began the meeting by talking about past promotions and events that had gone on the previous week and weekend. 

They collaborated about what went right and thus what also went awry so that they could improve on the event as a whole.

Following this they progressed by discussing events that were coming up for the station and what need to be done for each event. Also they pooled their thoughts on what ought to and ought not to occur at each event.

After the meeting however instead of writing up an email I was instructed by Ricky to do something more useful. I was told to call about fifty different winners that had won tickets to different concerts.

This was not the first time the winners were being called it was in fact the third time this was happening. They were being called for the third time because it was the second time the information had changed on the subject.

Instead of them receiving their tickets for the concert at the will call window I had to instructed them that they had to come down to the station in order to pick up their tickets.

For this reason I felt that they would be angry that they had to drive to the station instead of just picking them up at the concerts’ will call window. However this was not the case for the majority of the people that I called.

Most of the people in fact were just excited that they were getting free tickets for a concert that they really wanted to go to.

I only received only about a handful of angry winner that were annoyed to come all the way down to the station. They felt since they lived so far way and had no time to go get the tickets that it was not at all accommodating to them.

Instead of me just fumbling around with words to say because I had no idea what to say to that, I would transfer the call straight to Ricky. Since he was just in the cubical next to me I could hear everything that he was saying to the winner.

He calmly accommodated to what they needed and told them that to just call them when the tickets officially arrive so that the station could send them through the mail.

Ricky also warned them that they were not liable for anything the US postal service does or does not get there in the time that the winner wanted the tickets.

I was really nervous for doing the phone calls because I do not like doing them for the fact that I feel that I always stumble over m words when talking to them.

However this turned out as a great learning experience because by the end I was doing fantastic  and Ricky even said so himself. It really helped me tap out of my shell and do something that I was a little uncomfortable in doing.

The phone calls took up a majority of my time for the week lasting all the way up till Friday when I finished them all up.

I also then accompanied Ricky to go get food from a local sandwich restaurant and bring them to an office that won the free lunch.

During the ride it was a great opportunity because we are not doing anything but driving so I was able to talk about things that go on in radio.  

When we got back to the station for the rest of the day I was placed on taking and clearing out cubicles.  This was actually kind of sad to witness because it showed that the radio world is condensing down.

A lot of their cubicles that had been empty for almost ten years were being taken down so that they could rent that space out to someone else and make money that way.

This may counter my previous argument that there are jobs in the radio business. If we see this radio station condensing down I wonder how the other stations are faring.

By the end of the week I could tell it was not my favorite week as of yet because I did a lot of clerical work. However, Ricky did reassure me that the best was still to come and that I would learn a lot. I am going to hold him to this.